Refund policy

We will warrant the original purchaser against manufacturing faults and defects in material for a period of 12 months from original purchase date.

• To obtain warranty, Chalming Creations must be provided with proof of purchase and photographic proof of fault. This warranty does not cover the removal or re-installation of the product.

• To obtain warranty, Chalming Creations must be provided with proof of fitment by a qualified person.

• Chalming Creations reserves the right, at its option, to repair, replace or refund the purchase price of a faulty or defective product or its components if returned to the place of purchase during the warranty period.

• When returning a product for warranty assessment it must be accompanied with the customer’s name, address, contact phone number, a clear description of the fault and a copy of the original sales receipt detailing the date of purchase.

• For bent products being returned, they will be tested to hold 30kg each. If the desired weight is held they will not be classed as defective and classed as improper use or acts of nature. A typical awning weighs approximately 13kg and will not bend the product if set up and fitted correctly. Please ensure your awning is set up so it does not collect water and secured down with guy ropes as per manufacturers instructions.

• This warranty does not apply to damage due to accident, misuse, abuse, misapplication, collision, modification, improper installation or improper maintenance.

 

For change of mind purchases, the product must be unused and returned in full within 30 days of the shipment date. A partial refund will be issued (minus any merchant, postage and packaging costs) with return postage being the purchasers responsibility.

 

Please note the above policy's exclude Darche gear. Warranty for Darche products can be claimed direct at https://darche.com.au/pages/the-darche-warranty. Due to the inflated cost that comes with freighting heavy goods, we cannot accept returns for change of mind awning purchases.